At InstaDiet Meals Pvt.Ltd., we care about your privacy. We believe in transparency, and we are committed to being upfront about our privacy practices, including how we treat your personal information. This policy explains our privacy practices and explains how we are committed to protecting your privacy and the security of any information given to us.
Data Protection Act Registration
InstaDiet Meals Pvt.Ltd. is registered under the Data Protection Act, Registration Number Z136582X.
Our Data Protection Policy
We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.
Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to fulfill the delivery of the goods to you, and as is necessary to process credit or debit card payments. Your privacy and confidence will be respected at all times.
What information is collected about you and how is it used?
When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the goods. This information allows us to process your offer to purchase our goods and delivery of those goods to you. We use your e-mail address to send you notifications of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding the delivery of the goods to you. This information may be provided to third-party service providers for the purpose of processing your offer to purchase the goods.
We can use your e-mail address to provide you with details about products, services, promotions and special offers where this is appropriate to you.
If you provide your email address without placing an order, we may pass your email to a third-party organisation in order to offer you the opportunity to purchase from us. Your email address will not be used for any other purposes and will not be held on file by us or any third parties after the reason for collecting it has lapsed.
Automated Information: InstaDiet Meals Pvt.Ltd. automatically receives and records information from your browser or your mobile device when you visit the website, such as your IP address or unique device identifier, cookies and data about which pages you visit in order to allow us to operate and provide the services. This information is stored in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including all devices. This information is used to prevent fraud and to keep the services secure, to analyse and understand how the services work for customers and visitors, and to provide advertising, including all your devices, and more personalised experience for members and visitors.
We may also automatically collect device specific information when you install, access, or use our Services. This information may include information such as the hardware model, operating system information, app version, app usage and debugging information, browser information, IP address, and device identifiers.
Location Information: We may collect information about your use of services for advertising, analytics, to serve content and to protect the services, including your IP address, browser information (including referrers), device information (such as iOS IDFA, IDFV for limited non-advertising purposes, Android AAID, and, when enabled by you, location information provided by your device).
Analytics Information: We use data analytics to ensure website functionality and improve our services. This software may record information such as how often you use the website, what happens within the website, aggregated usage, performance data, errors and debugging information, and where the websites were accessed from. We do not link the information we store within the analytics software to any personally identifiable information.
Non-Customer Information: InstaDiet Meals Pvt.Ltd. may receive or obtain information (for example, an email address or IP address) about a person who is not yet a registered customer in connection with certain features, such as when a non-customer chooses to subscribe to the newsletter or a customer invites a non-customer to visit the website. Non-customer information is used only for the purposes given when it was submitted.
We will not sell your details to third party organisations. We will pass your details to third party organisations for the purpose of processing your offer to purchase the goods and to correspond with you via email communication.
By making offer to purchase goods you consent to the information you provide to us being processed for any of the above purposes.
The security of your personal information is important to us. We follow best-practice standards to protect the personal information submitted to us, both during transmission and after it is received.
All data transfer between your browser and our website or our website and third-parties is encrypted to prevent it from being intercepted.
For more information on how we protect you and your personal information please see our Security policy.
Choice and Control
We know that customers value having control over their own information, so InstaDiet Meals Pvt.Ltd. gives you the choice of providing, editing or removing certain information, as well as choices about how we contact you. You may change or correct your account information through My Account settings. You can also request the deletion of personal information in your account by emailing firstname.lastname@example.org
You also have additional rights with respect to your information, such as:
- data access (including the right to obtain a copy of your personal data you provided to InstaDiet Meals Pvt.Ltd.);
- data correction (including the ability to update your personal data, in many cases via your account);
- data deletion (including the right to have Instadiet Meals Pvt.Ltd. delete your personal information, except information we are required to retain, by contacting us)
- Withdrawal of consent or objection to processing (including, in limited cir-cumstances, the right to ask InstaDiet Meals Pvt.Ltd. to stop processing your personal data, with some exceptions, by contacting us).
You may also control the receipt of certain types of communications from InstaDiet Meals Pvt.Ltd. in your account settings. InstaDiet Meals Pvt.Ltd. may send you messages about the services or your activity. Some of these messages are required, service-related messages for customers (such as transactional messages or legal notices). Other messages are not required, such as newsletters. You can control which optional messages you choose to receive by changing your contact preferences in your account settings, and you can learn more in the “Messages from Instadiet Meals Pvt.Ltd.” section of this policy.
Messages from InstaDiet Meals Pvt.Ltd.
On occasion, InstaDiet Meals Pvt.Ltd. may need to contact you. Primarily, these messages are delivered by email, and every account is required to keep a valid email address on file to receive messages. Instadiet Meals Pvt. Ltd. may also contact you by telephone to provide customer support or for transaction-related purposes if you request that we call you. Additionally, and with your consent, Instadiet Meals Pvt. Ltd. may send you an SMS (or similar) message or physical mail in order to provide you with customer support or to provide you with information about products and features that you may find of interest. You may update your contact preferences in your account settings or by emailing email@example.com
Some messages from InstaDiet Meals Pvt.Ltd. are service-related and necessary for customers. You agree that Instadiet Meals Pvt. Ltd. can send you non-marketing emails or messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation when you place an order, notification of a delivery, service availability, modification of key features or functions and correspondence with InstaDiet Meals Pvt.Ltd.’support team.
When you register for an account, subscribe to a newsletter, or provide us with your email address or phone number such as for a purchase, you receive notice of and agree (in some jurisdictions and situations, by an additional unambiguous consent) to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails through the opt-out link included in all marketing emails or messages. Customers may also control marketing emails or messages through their account settings.
Updates and changes to this policy
We may amend or update this policy from time to time. We encourage you to check back regularly and review any updates.
If you have any questions you can;
Information uses, sharing and disclosure
When you access or use the services, we collect, use, share, and otherwise process your personal information as described in this policy.
Providing and improving our services
We may use your information to enhance and customise our services, including the sharing of your information for this purpose, and we do so as it is appropriate to pursue our legitimate interest in improving our services to our users. This is also important to allow us to pursue our legitimate interests in understanding how our services are being used and to explore and unlock ways to grow and expand our business. It is also important to allow us to pursue our legitimate interests in the development of our services, performance, interest in consumer services and insight into the patterns of use of our services
Keeping our service safe and secure
We may also use your information for safety and security purposes, including sharing of your information for such purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our services, including enhancing the protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kind.
We respect your privacy. InstaDiet Meals Pvt.Ltd. will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.
We use your information to provide and improve the services and our products, for billing and payments, for identification and authentication, for targeted online and offline marketing including through tools like Facebook Custom Audiences and Google Customer Match, to contact members or interested parties, and for general research and aggregate reporting. For example, in accordance with our existing case resolution process, we may use information you provide to resolve disputes with Meals. We may learn the sorts of products that you’re interested in from your browsing and purchasing behaviour on (and off) the Website or Apps and suggest potential purchases as a result. As a core part of our services, we have a legitimate interest in customising your on-website experience to help you discover relevant items and recommended purchases. Similarly, we may advertise our services through a variety of different mediums and rely on your consent to do so off-website. As a part of this, we may work with advertising partners such as Facebook or Google.
Legal and Safety
InstaDiet Meals Pvt.Ltd. may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against legal claims, including to collect a debt; to comply with a witness summons, court order, legal process, or other legal requirements; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Instadiet Meals Pvt. Ltd.
In these cases, our use of your information may be necessary for the purposes of our or a third party’s legitimate interest in keeping our services secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. Such use may also be necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. It may also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to share information to prevent loss of life or personal injury).
If InstaDiet Meals Pvt.Ltd. receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, InstaDiet Meals Pvt.Ltd. may disclose personal information, which may include, but may not be limited to, a member’s name, address, phone number, email address, and company name. Find out more about how InstaDiet Meals Pvt.Ltd. responds to requests for records or information about customers of InstaDiet Meals Pvt.Ltd. in our Requests for Information Policy.
InstaDiet Meals Pvt.Ltd will share demographic details with business partners but will be aggregated and de-personalized to ensure that personal information is not released.
InstaDiet Meals Pvt.Ltd. also needs to engage third-party companies and individuals (such as payment processors, research companies, analytics and security providers) to help us operate, provide, and market the services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to Instadiet Meals Pvt. Ltd. not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the services to you, particularly where such companies play important roles like processing payments and shipments and helping us keep our services operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our services better.
We can speak only for ourselves; this policy does not apply to the practices of third parties that InstaDiet Meals Pvt.Ltd. does not own or control or individuals that Instadiet Meals Pvt. Ltd. does not employ or manage. If you provide your information to others, different practices may apply to the use or disclosure of the information that you provide to them. We do not control the privacy policies of third parties. We are not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them.
Necessary for the performance of the contract between us InstaDiet Meals Pvt.Ltd. provide a voluntary service; you can choose whether or not you want to use the services. However, if you want to use the services, you need to agree to our Terms and Conditions, which set out the contract between InstaDiet Meals Pvt.Ltd. and its customers.
Retention of Information
InstaDiet Meals Pvt.Ltd. will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your Meals account), as described in this policy, or as needed to provide the services to you. If you no longer want us to use your information to provide the services to you, you may close your account. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for website safety and security, to improve website functionality, or we are legally obligated to retain them for longer time periods.
You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal information, you can do so via your account settings or by contacting us. Upon request, we will provide you with information about whether we hold any of your personal information. By visiting your account setting, you can access, correct, change, and delete certain personal information associated with your account. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format. Please ensure you've read the options you have under the "Choice & Control" section above. If you need further assistance, you can contact us through one of the channels listed under “Contact us”. We will respond to your request within a reasonable timeframe.
If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications or changing your account settings.
Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account setting. You can choose to withdraw your consent to our processing of your information and your use of the services at any time by closing your account through your account settings and then emailing firstname.lastname@example.org to request that your personal information be deleted, except for the information that we are required to retain. This deletion is permanent and your account cannot be reinstated.